Display turns off during phone call - The Galaxy Tab Forum

The Galaxy Tab Forum: Display turns off during phone call - The Galaxy Tab Forum

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Display turns off during phone call

Posted 11 March 2019 - 09:27 PM (#1) User is offline   Case 

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  • Group: Members
  • Posts: 1
  • Joined: 11-March 19
  • LocationUK
  • Device Size:Tab A 7.0
  • Device Model Number:SM T285
  • Android Version:5.1.1 Lollipop

Hi, whenever I make a phone call with may new Tab A 7 the dialler appears, I type in the number, start the call, then the display quickly turns off (goes black) and I cannot get the dialler back, pressing the off button just brings up the home page. So if for example I call someone and get their answer phone and want to cancel the call, I cannot do it. I hear the voice of the message but cannot cancel the call unless I turn the phone off. It happens on the speaker phone as well. I can turn on the speaker phone by quickly double tapping on the dialler before it disappears and then on the speaker icon, but the display then dims and soon turns off. I have searched and searched for a setting to correct this but cannot find one. Please can anyone help me sort this out, it is driving me mad!

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