Home screen internet globe app

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Home screen internet globe app Has the number 5 on it, what does this represent?

Posted 14 November 2017 - 05:56 PM (#1) RickG

Newbie

Group: Members
Posts: 3
Joined: 14-November 17
LocationFlorida, U.S.A.
Device Size:Tab 4 8.0
Device Model Number:SM-T330NU
Android Version:5.1.1 Lollipop

Hi all, new to the forum. I inherited my Galaxy Tab 4 when my wife moved on to a new tablet. All was working well, but now I see the number "5" on the internet globe app? What is it and how did I get it and how do I get rid of it?

Thanks, I can not get an answer from my online user manual, You Tube videos and an internet search.

Rick

Galaxy Tab Model : Tab 4 8.0
Galaxy Tab Number : SM-T330NU
Android Version : 5.1.1 Lollipop

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Posted 16 November 2017 - 04:03 PM (#2) RickG

Newbie

Group: Members
Posts: 3
Joined: 14-November 17
LocationFlorida, U.S.A.
Device Size:Tab 4 8.0
Device Model Number:SM-T330NU
Android Version:5.1.1 Lollipop

############## SOLVED ################ Called Samsung, they took remote control of the tablet, took them better than 30 minutes to figure it out. Seems there was an internet update that needed to run. They got the tablet back in working order, took me quite awhile to get my bookmarks back in order, but I did and all is good again!

I have always had good results with Samsung's technical support, and this issue was no exception!

Galaxy Tab Model : Tab 4 8.0
Galaxy Tab Number : SM-T330NU
Android Version : 5.1.1 Lollipop