Multi user mode not available - The Galaxy Tab Forum

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Multi user mode not available

Posted 24 May 2014 - 05:25 PM (#1) User is offline   Gowrilla 

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  • LocationAntwerp, Belgium
  • Device Size:Tab 4 7.0
  • Device Model Number:SM-T230
  • Android Version:4.4.2 KitKat

Got a band new tab 4 7.0 today.
The multi users setting is not available. According to the manual it should be at settings => General => Users.
But the users option is not there?!?

Anyone having this problem? Or beter, a solution?

Thanks.

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Galaxy Tab Model : Tab 4 7.0
Galaxy Tab Number : SM-T230
Android Version : 4.4.2 KitKat

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Posted 25 May 2014 - 08:13 AM (#2) User is offline   wizz 

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  • Device Size:7-Inch Original
  • Device Model Number:GT-P1000
  • Android Version:2.3.3 Gingerbread

Have you added a second Account ?

on the Applications screen, tap Settings → General → Accounts → Add account
Posted Image

Galaxy Tab 7" wifi & 3g (GT-P1000) Gingerbread 2.3.3
Galaxy Tab 3 8.0 wifi (SM-T310) Kitkat 4.4.2

Posted 25 May 2014 - 08:45 PM (#3) User is offline   Gowrilla 

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  • Device Model Number:SM-T230
  • Android Version:4.4.2 KitKat

Thanks for the reply. Added a second google account. Reboot. Still no users option.

View Postwizz, on 25 May 2014 - 08:13 AM, said:

Have you added a second Account ?

on the Applications screen, tap Settings → General → Accounts → Add account


Galaxy Tab Model : Tab 4 7.0
Galaxy Tab Number : SM-T230
Android Version : 4.4.2 KitKat

Posted 05 June 2014 - 03:17 AM (#4) User is offline   dos_54 

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  • Device Size:Tab 4 7.0
  • Device Model Number:SM-T230NU
  • Android Version:4.4.2 KitKat

Hi Gowrilla, I'm having the same issue. Have you found an answer? I can't find anything online.




Galaxy Tab Model : 4 7.0
Galaxy Tab Number : SM-T230
Android Version : 4.4.2 KitKat


Posted 05 June 2014 - 12:43 PM (#5) User is offline   dos_54 

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  • Device Size:Tab 4 7.0
  • Device Model Number:SM-T230NU
  • Android Version:4.4.2 KitKat

Actually I just figured out. In case anybody wants to know, to activate the multi user mode you have to do a firmware update.
Settings>general>about device>software update

Galaxy Tab Model : 4 7.0
Galaxy Tab Number : SM-T230NU
Android Version : 4.4.2 KitKat

Posted 22 June 2014 - 07:14 PM (#6) User is offline   alexander2014 

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  • Device Size:Tab 4 10.1
  • Device Model Number:SM-T535
  • Android Version:4.4.2 KitKat

I'm having the same problem on my Samsung Galaxy tab 4 10.1.
Although the multi-user function is one of the core advertised features of this tab the feature is not available.

Contacted Samsung telephone support in the Netherlands, they took over my tab but could not fix the problem.
After that I brought the tab to a Samsung support center, they wiped the device multiple times, tried in different languages and installed the latest Samsung patches (I was already running android 4.4.2) but this didn't solve the problem either.
After that brought the tab to a Samsung premium support centre, they did the same things and said they have updated to 4.4.3 (not true).
All Samsung personnel I spoke didn't knew what multi-user actually means or how it works, lucky I found some instrutions on the Web.

In the end it cost me a lot of time but my problem is not solved, I bought the tab for the multi-user function so not good value for money.

I hope someone in this forum reads this tread and know how to activate the feature.

Galaxy Tab Model : Tab 4 10.1
Galaxy Tab Number : SM-T535
Android Version : 4.4.2 KitKat

Posted 22 June 2014 - 08:02 PM (#7) User is offline   45678 

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  • Android Version:2.3.6 Gingerbread

View Postalexander2014, on 22 June 2014 - 07:14 PM, said:

I hope someone in this forum reads this tread and know how to activate the feature.



apparently, this facility is not available on Tablets with the Phone Facility

See : How to: Enable Multiple User Accounts on Android 4.2 and Above :- http://thedroidlawye...-4-2-and-above/


[Quote] 'user profiles are only available for non-cellular Android 4.2+ tablets, since switching a profile on a cellular device would confuse cellular functionality.'

see also '50 Responses' (bottom of link page)


Posted 15 August 2014 - 10:00 PM (#8) User is offline   PhaedrusZen 

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  • Device Size:3 10.1
  • Device Model Number:GT-P5210
  • Android Version:4.2.2 Jellybean

I've got a non-cellular Tab 3 10.1 (wifi only) and still don't have the user profile functionality. My 4.2.2 doesn't look like the same setup as the screenshots I've seen for the devices with the user profile options, either. (My device has a light theme, whereas the screenshots show a dark theme.) I would love to have a way to restrict settings when I let my 10 year old daughter use the tablet, and it seems like this should be available, but it's not. I've also seen sites that say the functionality is added in android 4.3, but can only find news about how the Tab should be getting 4.4 in the near future. Is it skipping 4.3 altogether? Very confused, and slightly disappointed.

Galaxy Tab Model : 3 10.1
Galaxy Tab Number : GT-P5210
Android Version : 4.2.2 Jellybean

Posted 16 August 2014 - 07:18 AM (#9) User is offline   wizz 

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  • Android Version:2.3.3 Gingerbread

Check for an update to 4.4.2 ....

Settings / About device / Software update ....
Posted Image

Galaxy Tab 7" wifi & 3g (GT-P1000) Gingerbread 2.3.3
Galaxy Tab 3 8.0 wifi (SM-T310) Kitkat 4.4.2

Posted 29 September 2014 - 11:42 AM (#10) User is offline   Stooz57 

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  • Device Size:Tab 4 10.1
  • Device Model Number:SM-T535
  • Android Version:4.4.2 KitKat

I have a tab 4 10.1 (SM T535) with Wifi and 4G (and phone functionality) I had a word with the Samsung support team over the phone this morning. They are having my Tab back to reflash new software with the multi user option on. No mention of issues with phone. Will post again when I get it back.
I just mentioned that it's marketed with this facility, it should have it. No mention of it NOT being compatible with phone function on any literature or on their site! Trading standards and all that!!!!

Galaxy Tab Model : Tab 4 10.1
Galaxy Tab Number : SM-T535
Android Version : 4.4.2 KitKat

Posted 05 January 2015 - 01:30 PM (#11) User is offline   Mariner1961 

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  • Device Size:3 10.1
  • Device Model Number:GT-P5210
  • Android Version:4.4.2 KitKat

View PostStooz57, on 29 September 2014 - 11:42 AM, said:

I have a tab 4 10.1 (SM T535) with Wifi and 4G (and phone functionality) I had a word with the Samsung support team over the phone this morning. They are having my Tab back to reflash new software with the multi user option on. No mention of issues with phone. Will post again when I get it back.
I just mentioned that it's marketed with this facility, it should have it. No mention of it NOT being compatible with phone function on any literature or on their site! Trading standards and all that!!!!


Hi,

did you get this sorted with the software flash?

I've spoken to Samsung about this issue today and they told me they couldn't do that.


Regards

Galaxy Tab Model : 3 10.1
Galaxy Tab Number : GT-P5210
Android Version : 4.4.2 KitKat

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