Unable to purchase on google games,or music - The Galaxy Tab Forum

The Galaxy Tab Forum: Unable to purchase on google games,or music - The Galaxy Tab Forum

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Unable to purchase on google games,or music

Posted 19 November 2013 - 11:29 AM (#1) User is offline   Ellarmay 

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  • LocationHerefordshire, UK
  • Device Size:3 10.1
  • Device Model Number:GT-P5210
  • Android Version:4.2.2 Jellybean

Hi, just purchased a samsung galaxy tab 3 10.1 and have been unable so far to purchase any music or pay for a game. I get as far as putting in all my card details then hit a stumbling block, there is no option to change where i live. Its set for united states, I'm in the uk. It also says my phone number is wrong. I have one unhappy little son who loves his tab but we cant purchase any down loads for it. Hope some one can help me Ty x

Galaxy Tab Model : 3 10.1
Galaxy Tab Number : GT-P5210
Android Version : 4.2.2 Jellybean

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Posted 19 November 2013 - 03:45 PM (#2) User is offline   45678 

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  • LocationBristol, UK
  • Device Size:7-Inch Original
  • Device Model Number:GT-P1000
  • Android Version:2.3.6 Gingerbread

on your PC, sign in to your gmail account that you are using on your Tab,
click your icon (top right of screen), select account, check the details on the first page & edit any errors,

next click Dashboard (left hand margin), then click Manage Mobile Devices,
check the details & edit any errors

you could also then click on General (under Calendar Settings, top left)
check the details & edit any errors

next on your PC, goto Play Store https://play.google....re?hl=en&tab=i8 ,
sign in & click on the cog icon (top right), select Settings,
check your Tab is listed & edit Nickname if you need to

next check your Google Wallet, Payment methods, check your details & edit any errors,
click on Devices & check your Tab is listed, check the details & edit any errors

then try to purchase some music or pay for a game
(let us know if it works or you still have problems)


Posted 20 November 2013 - 08:11 PM (#3) User is offline   Ellarmay 

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  • Device Size:3 10.1
  • Device Model Number:GT-P5210
  • Android Version:4.2.2 Jellybean

Thank you so much for your reply. I will try this out tomorrow and get back to you. Just waiting for my little boy to get back from his London school trip tonight, he will be so happy when this is sorted out although i dont think my wallet will be xxxxx

Galaxy Tab Model : 3 10.1
Galaxy Tab Number : GT-P5210
Android Version : 4.2.2 Jellybean

Posted 22 November 2013 - 02:39 PM (#4) User is offline   Ellarmay 

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  • Device Size:3 10.1
  • Device Model Number:GT-P5210
  • Android Version:4.2.2 Jellybean

 Ellarmay, on 20 November 2013 - 08:11 PM, said:

Thank you so much for your reply. I will try this out tomorrow and get back to you. Just waiting for my little boy to get back from his London school trip tonight, he will be so happy when this is sorted out although i dont think my wallet will be xxxxx


Hi, just to let you know we have success. All done now. Its changed from united states to uk. Purchase of a tune successful. Couldnt have worked this out without your help. Many thanks xxxx

Galaxy Tab Model : 3 10.1
Galaxy Tab Number : GT-P5210
Android Version : 4.2.2 Jellybean

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