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Screen freezes

Posted 02 May 2012 - 07:27 AM (#1) User is offline   kunjani 

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I didn't use my tab for 10 days and then, when I turned it on, the screen froze after abt 15 secs. It is fully charged.
All I can do is hold the off button down for few secs but instead of the 'turn off now' note, it comes back on and repeats the problem over again. Any advice please. Hope this is the correct place for help. Thanks
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Android Version : Unknown(SAD) - See : Settings, About Device

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Posted 02 May 2012 - 08:05 AM (#2) User is offline   Moderator Blast 

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View Postkunjani, on 02 May 2012 - 07:27 AM, said:

I didn't use my tab for 10 days and then, when I turned it on, the screen froze after abt 15 secs. It is fully charged.


All I can do is hold the off button down for few secs but instead of the 'turn off now' note, it comes back on and repeats the problem over again. Any advice please. Hope this is the correct place for help. Thanks

Hi Kunjani

you could try a reset as detailed below.


Hard ReSet
This setting erases all data from your device, including
your Google or other email account settings, system and application data and settings, and downloaded applications. After
a reset, you’ll be prompted to set up your device the next time you turn it on.

1. With the device off, press and hold Volume Up and Power.

2. Release the Power button when you see the Samsung logo, but continue to hold Volume Up until the recovery screen appears.

3. Use the Volume buttons to navigate the menu and select wipe data / factory reset. Press Home to choose the selection.

4. Press Volume Up continue.
The Galaxy Tab should then go through the hard reset process & Reset to Factory Settings
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